21.對不起，請您講慢一點。
Excuse me,a little slower please或Excuseme,would you mind speaking a little slower?
22.對不起，請您重復一遍。
Sorry,I beg your pardon。
23.請別著急。
Don’t be nervous或Don’t be anxious。Take it easy。
24.我們已經接到報警。
We’ve received the report for police service。
25.請你稍等，我們很快就到。
Just a minute,please.We’ll getto the scene very soon。
26.對不起，電話太多，讓您久等了。
I am sorry for keeping you waiting so long,but the line has been busy。
27.請稍候，警察將會盡快趕到。
Just a minute, please. The local police officer will hurry to the scene as soon as possible。
28.對不起，很報歉，我們不了解情況，請您向相關部門去咨詢一下。他們的電話是XXXXXXX。
We are sorry.We are not familiar with the situation. Would you mind consulting a relevant branch? The phone number is XXXXXXX。
29.您反映的情況不歸我們處理，請您打另外的電話xxx。
We are notin charge of your case.Please call xxx for help。
30.我們對權限以外的事情幫不了你忙。
We can do nothing in a case which is out of our jurisdiction。
31.很報歉，我們盡力為您聯系一下，請您也向相關部門求援。
We’re very sorry. We will try to help you as much as we can. We also
advise you to ask a department concerned for help. The phone number is XXX。
32.您打錯了，我們這里是110報警服務臺。
You’ve got the wrong number. This is the Police Service Center with the
phone number 110.
33.非常樂意為您服務，請別客氣。
You are welcome. It’s our pleasure to help you。
34.感謝您的監督。
Thank you for your advice。
35.謝謝合作。
Thanks for your cooperation。
